need a hand please

i am in fm15, everytime i log in the screen loads then instantly closes ms
anyway to fix this?
i tried the move to hennesys function on website but it just kept saying you are not logged in...even though i was.
any other ideas? thanks.

Your account got bugged either cause you :

- Used "BEHOLDER" the dark knight summon skill.

or

- Bought Magic Scales for your pet.

By either performing one of the actions above, your account is bugged and will remain frozen in-game
until the next server re-boot